EMERGENCIES

EMERGENCY PROCEDURES:

If you have an emergency or last minute service (service within the next 24 hours):cat-390046__180

  1. Call the office at 214-828-0192.
  2. Press 3 (the emergency box).
  3. Leave a message with your phone number.
  4. Hang up. A Manager On Duty will be paged.

A Manager on Duty is on call 365 days a year.  All calls between 10pm and 7am will be responded to the following morning.

OFFICE HOURS:
Monday through Friday | 9am to 5pm
Saturday | 10am to 1pm

WHAT CONSTITUTES AN EMERGENCY

  • You need service to begin within 24 hours.
  • If you call on a holiday or weekend and need service within 48 hours.
  • If you need to get a message to or in contact with your sitter immediately.
  • If you are locked out and need us to bring you a key (this service is only offered 8am-8pm, and is not guaranteed).

WHAT WE WILL DO IN AN EMERGENCY

If your sitter encounters a pet or home emergency:

  1. Your sitter will contact a Manager on Duty who is on call 24 hours a day, 7 days a week.
  2. We then will try to reach you at the trip contact information that you have provided.
  3. If we are unable to contact you, we will try to reach your emergency contact person on file.
  4. If we are unable to reach anyone, we will decide on the appropriate action to be taken to protect and care for your pet and home.
  5. If it is deemed a health emergency for your pet, we will contact your vet or an emergency clinic and transport your pet if needed.

EVEN PET SITTERS HAVE EMERGENCIES

OUR GUARANTEE:  We guarantee that should our sitter or sitter’s vehicle become incapacitated while your service is in progress, another one of our professional pet sitters will complete your service. We also guarantee that if you are delayed or unsure of your return date, we will continue to take care of your pet(s) and home until you return.

EMERGENCY ANIMAL CLINICS

Emergency Animal Clinic (on Fitzhugh)
3337 N. Fitzhugh at Travis
214-520-8388 |  www.emergencyanimalclinicdallas.com

Emergency Animal Clinic (on Greenville) 
12101 Greenville Ave., #118 (at Markville), Dallas, TX
972.994.9110 | www.emergencyanimalclinicdallas.com

Emergency Animal Clinic (on President Bush Turnpike) 
401 W. President Bush Turnpike, Ste 113, Richardson, TX 75080
www.emergencyanimalclinicdallas.com

Emergency Animal Hospital of Collin County
10225 Custer Road, Plano, TX 75025
214.547.9900 | www.eahcc.com

North Texas Emergency Pet Clinic
1712 W. Frankford Rd. #108, Carrollton
972.323.1310 | www.ntepc.com