If you have an emergency or last minute service (service within the next 24 hours):
- Call the office at 214-828-0192.
- Press 3 (the emergency box).
- Leave a message with your phone number.
- Hang up. A supervisor on call will be paged.
A Supervisor is on call 24 hours a day, 7 days a week, 365 days a year. Very rarely our system will fail and we want to ensure that we get your message. If you do not receive a response within an hour, please call back.
Office Hours: Monday through Friday 9am to 5pm
Saturday from 10am to 1pm
WHAT CONSTITUTES AN EMERGENCY
- You need service to begin within 24 hours.
- If you call on a holiday or weekend and need service within 48 hours.
- If you need to get a message to or in contact with your sitter immediately.
- If you are locked out and need us to bring you a key.
- Any reason you may need a response immediately.
WHAT WE WILL DO IN AN EMERGENCY
If your sitter encounters a pet or home emergency:
- Your sitter will contact a supervisor who is on call 24 hours a day, 7 days a week.
- We then will try to reach you at the trip contact number(s) that you have provided.
- If we are unable to contact you, we will try to reach your emergency contact person on file.
- If we are unable to reach anyone, we will decide on the appropriate action to be taken to protect and care for your pet and home.
- If it is deemed a health emergency for your pet, we will contact your vet or an emergency clinic and transport your pet if needed.
EVEN PET SITTERS HAVE EMERGENCIES
OUR GUARANTEE: We guarantee that should our sitter or sitter’s vehicle become incapacitated while your service is in progress, another one of our professional pet sitters will complete your service. We also guarantee that if you are delayed or unsure of your return date, we will continue to take care of your pet(s) and home until you return
EMERGENCY ANIMAL CLINICS
The eClinic 3337 N. Fitzhugh at Travis 214-520-8388 www.eclinic.org
Emergency Animal Clinic 12101 Greenville Ave., #118 (at Markville), Dallas, TX 972.994.9110
Emergency Animal Hospital of Collin County 10225 Custer Road, Plano, TX 75025 214.547.9900 www.eahcc.com
North Texas Emergency Pet Clinic 1712 W. Frankford Rd. #108, Carrollton 972.323.1310 www.ntepc.com