EMERGENCIES

WE DEFINE TIME-SENSITIVE, URGENT OR EMERGENCY NEEDS AS:

• You need service to begin within 24 hours or extend your service that is about to end.
• You need to cancel service that is scheduled to occur within 24 hours.
• If you need to get a message to or in contact with your sitter asap.
• If you are locked out and need us to bring you a key (this service is only offered 8am-8pm, and is not guaranteed).

HAVE A TIME-SENSITIVE, URGENT OR EMERGENCY NEED?

1. Call the office at 214-828-0192.
2. Press 3 at the main greeting (the emergency box).
3. Leave a message with your name, phone number and what you need.
   

ALL EMERGENCY CALLS OR LAST MINUTE REQUESTS THAT COME IN AFTER 8:00 PM WILL BE RESPONDED TO THE FOLLOWING MORNING ASAP.   

WHAT WE DO IN AN EMERGENCY WHEN CARING FOR YOUR PET/HOME:

1. Your sitter will contact a Manager on Duty.
2. We then will try to reach you at the contact information that you have provided.
3. If we are unable to contact you, we will try to reach your emergency contact person on file.
4. If we are unable to reach anyone, we will decide on the appropriate action to be taken to protect and care for your pet and home.
5. If it is deemed a health emergency for your pet, we will contact your vet or an emergency clinic and transport your pet if needed

(PLEASE NOTE: There may be extra charges related to anything additional needed.)