The Four Cornerstones of Our Approach:
Prioritizing your pet’s emotional, social & physical needs.
Yes, that means going on walks and feeding them.
It also means doing what is best for YOUR individual pet, like:
- sitting with a fearful dog until he is comfortable with us;
- talking softly to a cat who may hide under the bed; &
- building trust with a rabbit that wants to play but not be pet.
We want every employee to feel like this was the best job they ever had.
Why? Because we practice servant leadership.
The more supported, encouraged and listened to our employees feel, the better service they provide for clients. It’s just the right way to treat people.
With 30+ years in business, we have seen it all when it comes to caring for pets & homes.
Plus, our average employee has been with us more than five years – we are true seasoned professionals.
When it comes to caring for pets & homes, no one has more experience than we do.
This is more than just a job to us.
We care for living beings in your personal, intimate space.
So every new employee goes through rigorous training on our policies and procedures, safety protocols, equipment and animal behavior. Our team must be certified in 10 areas in order to care for our clients’ animals.
Safety and well-being is our mission.
The 10 pet training certifications our employees master:
The 10 Pet Training Certifications Our Employees Master
Click on each training module to see what each is about.
Canine Behavior & Communication
- What is Normal Behavior?
- How to Deal with Barking
- Reading Body Language in a Neutral or Friendly Dog
- Calming Signals
- Fear, Anxiety, & Phobia Defined
- Predatory Motor Patterns
- Arousal & Threshold
- Reading Body Language in a Fearful Dog
- What is Sociability?
- Aggression 101
- What is Socialization?
- Guide to Aggression Types
- Reading Body Language of Arousal & Aggression
- Canine Scent Communication
- Defining Dominance
- Canine Sound Communication
- What is Resource Guarding?
- Anthropomorphism: What is It & Why Does It Matter?
- Why Dogs Bark
Dog Breeds 101
- Why Know the Breed?
- The Hound Group
- The Herding Group
- Top 10 Dog Breeds
- The Working Group
- The Toy Group
- A Quick Guide to Breed Groups
- The Terrier Group
- The Nonsporting Group
- The Sporting Group
PCPSI Training
- Mission and Values
- Our Service Area
- How Appointments Are Scheduled
- New Client Meetings
- Existing Client Meetings
- Sitter Meetings
- Providing Service
- Communication with Clients
- Dog Behavior, Protocols & Best Practices
- Cat Behavior, Protocols & Best Practices
Canine Development
- Domestication
- The Socialization Period
- The Neonatal Period
- The Juvenile Period
- The Transition Period
- Adolescence
- Maturity
- The Senior Period
Feline Fundamentals
- The ABCs of C-A-T
- If You’re Bitten or Scratched
- Nose-to-Tail Wellness Check
- Insights Into the 5 Feline Senses
- How to Break Up a Cat Fight
- Administering Medication: Pills
- How to Properly Greet a Cat
- Towel-Wrapping Techniques
- Administering Liquid Medicine
- Cat-Human Communication
- Proper Litter Box Cleaning
- When to Take a Cat to the Vet
- Cat-Cat Communication
- Litter Box Types
- How to Trim a Cat’s Nails
- Cat-Dog Communication
- All About Hairballs
- Safe Car Transportation
- Cat Face Geometry Theory
- Tips for Proper Food Storage
- Tips for Cats in Hotel Stays
Canine Health & Wellness
- Foods That Are Dangerous to Dogs
- Common Canine Health Problems
- Bloat
- Heatstroke
- Canine Infectious Respiratory Disease
- Intestinal Parasites
- External Parasites
- Common Zoonotic Diseases
- Heartworm Basics
- Administering Medication: Pills
- Administering Liquid Medicine
- Subcutaneous Injections
- When to Take a Dog to the Vet
- Guide to Canine Vaccines
- How to Trim a Dog’s Nails
- How to Brush a Dog’s Teeth
Equipment 101
- Collars
- Harnesses
- Carabiners
- Leashes
- Muzzles
- Crates
Bite Prevention
- Bite Levels: What They Are & What They Mean
- Reading Body Language in a Fearful Dog
- Safe Greetings
- Reading Body Language of Arousal & Aggression
- Arousal & Threshold
- When the Worst Happens: What to Do If a Bite Occurs
Intro to Safe Handling
- Intro to Safe Handling
- Safe Handling: Equipment
- How to Hold a Leash
Dog Walking Visit 101
- Writing Great Visit Notes
- Top 10 Tips: Perfect Visit
- Encountering Off-Leash Dogs
- Dog Walker’s Toolkit
- Doorway Management
READY TO LEARN MORE?